An unprecedented spike in support requests One of the ingredients to Khan’s success? Zendesk. But Khan Academy was ready – with advice, support, and nearly 100,000 items in more than 40 languages, effectively scaling to handle a huge spike in traffic and support tickets. Parents, thrown suddenly into schooling at home, needed to help their children with school work while also juggling childcare and jobs. Teachers needed help preparing remote-learning courses and schedules, while students required assistance adjusting to online learning and supplementing video conferences. When schools around the world closed their doors earlier this year in response to the pandemic, Khan Academy was uniquely well-suited for the moment, and traffic skyrocketed. Teachers and parents use Khan Academy’s free tools to track student progress. The eponymous nonprofit, created by Sal Khan in 2008, has long been known for its free educational offerings in math, science, and the humanities. Khan Academy is one of those organizations. The COVID-19 pandemic has elevated some organizations into unique positions for their abilities to bridge enormous gaps caused by widespread shutdowns.
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